As remote collaboration becomes increasingly popular in several companies, the HR department is required to provide outstanding employee experience. In addition to on-site employees, it’s necessary to provide the tools and resources that remote or hybrid teams need for their roles.
They should be able to communicate with HR staff easily.
More companies should pay attention to how employees feel about internal operations and processes. According to Gallup’s State of the Workplace Report 2023, the UK has one of the least engaged workforces in Europe, ranking 33 out of 38 among countries. In this article, we’ll discuss how HR technology can help to improve customer experience.
What does employee experience mean and why is it an important metric?
Employee experience refers to the overall experience an employee has while they are working at a company. Every interaction with other employees, HR staff, and employers help to shape the experience over time. The processes and working environment are also important to employees.
From the moment a person gets hired, they begin to feel a certain way about the company. It may be a good or bad experience depending on the available resources. The HR department should prioritize software solutions that help to manage personnel and respond to their requests easily.
Employee experience can be improved by optimizing all the touchpoints. A good solution is to introduce efficient technology to onboarding, training, and whenever an employee gets to engage with the company. This helps to increase job satisfaction, productivity, and retention rates.
What are some HR technologies that can boost the employee experience?
Many companies are committed to catering to the needs of their workers. However, they are still using old systems and manual processes that cause burnout and frustration. Rather, they need to integrate with new HR technology to make the HR department more efficient. Below is HR software that can improve the employee experience.
Although it isn’t quite obvious, an employee’s experience with a company starts at the recruitment stage. It’s a good idea to invest in software that can make the hiring stage a smooth one. It informs the employees that the company is willing to provide a great working experience for them.
Recruitment technology is great for automating the talent acquisition process and reducing the workload on HR. It allows the HR department to scrutinize lots of candidates at the same time. Such recruitment technology includes applicant tracking software (ATS), candidate screening software, candidate assessment software, and others.
Every employee needs to be introduced to the company’s culture and equipped with the tools they need. However, only a few companies invest in improving the onboarding experience. According to Gallup, only 12% of employees agree that their company has a good onboarding process.
New employees require some time to get accustomed to the working environment (on-site or remote). It may take anywhere from a few weeks to a few months so HR needs to focus on making their onboarding better. They should also use software tools to automate onboarding tasks.
HR help desk software
When employees have questions and problems, they are often asked to reach out to HR. However, it can be quite difficult to communicate with the HR department via phone calls or countless emails. A good solution is for companies to provide the HR staff with an HR helpdesk software.
An HR helpdesk can turn employee requests into tickets, categorize them, and route them to HR. It collects requests from multiple channels such as live chat, email, social media, collaboration software, etc. There’s also a self-service portal so employees can find answers by themselves.
Employee experience software
An employee experience software is any application that’s used to engage employees and improve their experience. It’s necessary to optimize all touchpoints in the employee’s journey with the company. This can be done efficiently by integrating with helpful employee experience software.
Although all-in-one employee experience platforms exist, it’s more common to find software that focuses on specific aspects. They can be for team communication, employee surveys and feedback, employee recognition and rewards, HR helpdesk, performance and payroll management, etc.
An e-learning platform is another HR technology that can help to boost employee experience. When integrating new software and adding newer processes, companies need to train their employees for smooth and easy adoption. An e-learning platform allows experts to teach new workers.
Since more employees are working remotely or hybrid, it only makes sense to publish learning videos and materials online. An e-learning platform should offer a classroom experience (explanatory videos & text, Q&As, discussion, quizzes, projects, etc) and be accessible from any device.
The employee experience is crucial to how engaged and productive a company’s employees can be. HR software and technologies help to improve every touchpoint from the hiring process to daily interactions with the company. Make sure to know the types of employee experience software your company needs and the necessary feature